Overview

Stephanie Bamford, RN, Administrative Director of Quality Management, will speak about Facey Medical Group's three-year journey to improve the patient experience and what they are doing to sustain changes and continue improvement.

Status

Listen to the teleconference (Windows Media Audio)

View teleconference presentation (PPT)

Benefits

Understand how Facey Medical Group improved its patient experience scores, including:

• Facey's strategy and the role of leadership in charge
• Implementation and spread of tactics to improve doctor-patient communication and staff-patient communication
• Successful techniques that showed positive results, including agenda-setting and team huddles
• Facey's patient experience results from 2008-present
• Learning and next steps