Highlights & Accomplishments
Between 2007 and 2010 CQC worked with nearly 2,000 leaders from 300 organizations providing health care to an estimated 13 million Californians to improve clinical quality, patient experience or cost of care. CQC offered expert training and peer-to-peer learning via a combination of teleconferences, one-day on-site sessions and year-long intensive programs. Programs bring together clinicians and executives from physician groups, health plans and community agencies around a shared goal of improving patient care in California.
CQC 2011 Program Recaps
Avoid Readmissions Through Collaboration
The Chronic Care Collaborative
Inland Quality Collaborative
The Meteor Program
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Selected Results
Patient experience scores improve statewide
for 6.5 million patients
Virtually all physician groups in network health plans
now engaged in quality improvement
Quotes
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Dr. Wells Shoemaker
CQC Steering
Committee Co-chair
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"The other thing that I see, as a regular visitor, is the emergence of a clinical leadership culture among the nurses, doctors, and quality improvement personnel who participate. The CQC has provided a crucible for sharing of knowledge and strategies and it has given 'lift' to people with the brains and conviction to make things work better. It's hard to measure this investment in the usual business terms, but I think it will have a generation of effects that we'll trace back to 2007."
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How 2011 CQC Collaborative Participants Improved Care
The Meteor Program
The Chronic Care Collaborative
The Complex Care Action Community
Avoid Readmissions Through Collaboration
2007-2010 Results
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Case Study on How Facey Improved Patient Experience
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Overview with Facey's COO |
Roles of the physician leaders |
Physician communication techniques |
Wrap-up |
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